Replacement & Refund Policy

Thanks for ordering from PakFinds (pakfinds.shop). We check every parcel before it leaves our office, but things can still go wrong on the way. This page sets out when you can ask for a replacement or your money back, and how.

You Have 7 Days

Ask for a replacement within 7 days of delivery if:

• the item arrived broken or was damaged on the way;
• the item does not switch on or work properly;
• you received something other than what you ordered; or
• the item is clearly different from what our website showed.

Asking For A Replacement

1. Within 7 days of delivery, message us on WhatsApp at 0345 6789997 or email support@pakfinds.shop.
2. Send your order number with a photo or a short clip of the problem.
3. We get back to you with an answer within 24–48 working hours.
4. Once it is approved, we send you a new one at no cost.

When We Refund Instead

As every order is paid in cash on delivery, a replacement comes first. We refund your money if:

• the item came damaged or faulty and we have none left to send;
• your replacement was approved but we cannot send the same item again; or
• your parcel is well past its expected delivery time and you decide to cancel.

How You Get Your Money

• Approved refunds are paid within 5–7 working days.
• We send the amount to your bank account, JazzCash or Easypaisa – whichever you share.
• You will get a message from us as soon as it has been sent.

What We Cannot Take Back

• For hygiene reasons, a trimmer that has been used can only be replaced if it was faulty or damaged on arrival.
• Items without their original box and parts, unless they arrived faulty or damaged.
• Damage caused by a drop, rough handling or wrong use after delivery.
• Requests that reach us after the 7-day period.

Sending An Item Back

If the mistake is ours – a damaged, faulty or wrong item – PakFinds covers the return courier cost. In all other cases the customer pays for the return courier.

Cancelling An Order

You can cancel at no cost any time before the parcel is dispatched. Just send us your order number on WhatsApp.

Get In Touch

• WhatsApp / Call: 0345 6789997
• Email: support@pakfinds.shop
• Office: PakFinds, Office # G201, Sixth Floor, Gul Tijarah Plaza, 75800, Karachi, Pakistan
• Timings: Monday – Saturday, 10:00 AM – 7:00 PM (PKT). Closed on Sundays and public holidays.